*CM Arvind Kejriwal heaps praises on Dialogue and Development Commission’s marvellous work, calls think-tank the backbone of Delhi’s development

*CM Arvind Kejriwal presents DDC’s report card to mark 7 years of its formation; releases report titled ‘7 Years of DDC — 70 Innovations Redefining Governance’

*In the last 7 years, DDC has put in unprecedented hard-work to come up with brilliant projects for the development of Delhi: CM Arvind Kejriwal

*DDC deserves a lot of credit for the success of Delhi Government’s schemes; DDC’s experts work on the ground to make the common man’s life easier: CM Arvind Kejriwal

*DDC bridging the gap between innovation and practice; works in 3 stages- Project Design, Monitoring and Correction of Deficiencies: CM Arvind Kejriwal

*DDC has taken up 70+ landmark projects in the last 7 years like EV Policy, Doorstep Delivery, Installation of CCTVs, Streetlights, Health Information Management System, Rozgaar Bazaar, E-Coupon for Ration & COVID Ambulance Management: CM Arvind Kejriwal

*DDC played a constructive role during COVID-relief, not only did it design life-saving projects but also managed to bring employment to countless Delhiites: CM Arvind Kejriwal

*The last 7 years have witnessed the emergence of DDC as an institution that can find solutions to the most complex policy challenges facing Delhi and translate them to reality: Jasmine Shah, VC DDC

*DDC’s Report provides an unprecedented window into how DDC has brought about 70 governance innovations to solve critical policy problems facing Delhi over the last 7 years: Jasmine Shah, VC DDC

NEW DELHI:19.10.22-Chief Minister Shri Arvind Kejriwal heaped praises on Dialogue and Development Commission’s marvellous work, on Wednesday. He termed the think-tank to be the backbone of Delhi’s development. The CM also presented DDC’s report card to mark 7 years of its formation. He released a report titled ‘7 Years of DDC — 70 Innovations Redefining Governance’. Notably, the DDC provides the government with the crucial pieces of the puzzle that complete the picture of Delhi. This report is a detailed description of all of those 'puzzle pieces' which DDC has put together over the last 7 years to help in our mission of creating a modern, high-tech, progressive, prosperous and equitable Delhi.

On the occasion, CM Shri Arvind Kejriwal said, “In the last 7 years, DDCD has put in unprecedented hard-work to come up with brilliant projects for the development of Delhi. DDC deserves a lot of credit for the success of Delhi Government’s schemes; DDC’s experts work on the ground to make the common man’s life easier. DDC bridging the gap between innovation and practice; works in 3 stages- Project Design, Monitoring and Correction of Deficiencies. DDC has taken up 70+ landmark projects in the last 7 years like EV Policy, Doorstep Delivery, Installation of CCTVs, Streetlights, Health Information Management System, Rozgaar Bazaar, E-Coupon for Ration & COVID Ambulance Management. DDC played a constructive role during COVID-relief, not only did it design life-saving projects but also managed to bring employment to countless Delhiites.”

At the same time, DDC Vice Chairperson Shri Jasmine Shah tweeted saying, “The last 7 years have witnessed the emergence of DDC as an institution that can find solutions to most complex policy challenges of Delhi and translate them to reality. DDC’s Report provides an unprecedented window into how DDC has brought about 70 governance innovations to solve critical policy problems facing Delhi over the last 7 years.”

Earlier in the day, a meeting of the Dialogue and Development Commission of Delhi was held under the leadership of DDC Chairman and Delhi CM Shri Arvind Kejriwal. The meeting was also attended by DDC VC Shri Jasmine Shah and DDC members Ms Aswathi Muralidharan, Shri Gopal Mohan and Shri Vijaya Chandra Vupputuri, besides ex-officio members including the Chief Secretary and Principal Secretary (Finance).

*I hope and pray that the DDC continues to serve the people of the country in this manner for years to come: CM Arvind Kejriwal*

CM Shri Arvind Kejriwal said, “Delhi Government has its own think-tank named the Dialogue and Development Commission. It was a first-of-its-kind experiment we performed after coming to power. Quite often, we have observed that ministers and officers get so involved in discharging their daily responsibility while running the government that they do not find time to design new policies after thorough research and consultation with stakeholders & experts. As a result, they frame and implement half-baked policies which fail to serve their purpose.”

He continued, “In order to address these shortfalls, we established DDC 7 years ago with the sole function of ideating, designing and holding consultation on new policies to be brought by the government. We have observed that most of the policies brought and run by the Delhi Government are successful in meeting their targets. Other governments also prepare progressive policies but all those policies fail when they meet the reality on ground. A large credit in the success of our policies when they are implemented on ground goes to DDC.”

He added, “The reason behind this is that DDC works on three stages. First, it designs policies in a proper manner by consulting the experts and stakeholders. The outcome of these consultations is strong and remarkable policies and projects. Second, DDC monitors the implementation of those policies to ensure that it is functioning smoothly. Quite often, the government does not have the time to supervise the functioning of the policies after implementing them and they leave it with the DMs or DCs to monitor them. The success of policies is very uncertain. Third, if there are any shortcomings in policies during implementation, the project is continuously modified by the DDC for its efficient functioning.”

The CM said, “DDC has completed 7 years of its existence and they have brought over 70 large-scale projects during this duration. Major projects include remarkable work done by DDC during COVID-19 pandemic. During that period, I contacted Shri Jasmine Shah, Vice-Chairperson of DDC that on one hand, people, labourers and youth do not have any employment and on the other hand, there are several establishments on the verge of closure due to lack of manpower. They want to give employment and we have to formulate a plan to establish match-making between them. DDC did a splendid job and created a Rozgar Bazaar portal on which over 10 lakh job opportunities were generated. So many youths got jobs through that portal. DDC established a confluence among job providers and job seekers.”

He added, “We also brought a scheme during COVID-19 pandemic when the people did not have any employment to earn livelihood or food to eat. We tried to ensure that nobody dies out of hunger. There were people who got rations from PDS shops because they had ration cards. However, there were several people who were poor but they did not have a ration card. We formulated a scheme to supply free ration to those people. There were several challenges in bringing this scheme to fruition. If we said the ration is free to all, it’d have created a ruckus at ration shops. To tackle any possible mishap, DDC developed and monitored an e-coupon system. Then the DDC immensely helped sharpen the CATS Ambulance System. Prior to this, during COVID, one ambulance had a waiting time of 55 odd minutes. They redesigned the whole system and brought the mark to 18 minutes. This proved to be a life-saver during COVID.”

He continued, “Doorstep Delivery of Public Services is our flagship programme. Anyone can call on 1076 to get a government service accessed at their doorstep. DDC designed the whole project and looked after the implementation. Delhi’s world-renowned EV Policy was designed after rigorous work by the DDC. The DDC conducted stakeholder consultations for some 1-1.5 years to make this possible. Such high quality consultations aren’t possible at a normal government platform. The time, effort and experience put in by the DDC to build such a robust policy is a standout factor in this project. Yesterday itself, we launched a unique model of charging stations for EVs under this policy. The cost of running an EV under our model is almost negligible now. You can drive an EV scooter at a mere cost of 7 paise per km, an EV three wheeler at 8 paise/km and an EV car at 33 paise per km. There’s not a single model that can match these standards all over the globe.

He stated, “The seamless network of CCTV camera coverage was designed and modelled by the DDC to provide enhanced security to the national capital. We then took up initiative to eradicate dark spots out of Delhi through installation of streetlights. There were many challenges w.r.t to space and availability of land. DDC came up with a new model wherein the lights would be put up outside people’s houses, with an electricity connection from their household connection, and the cost of the same will be refunded by the government. Delhi now boasts of a large-scale streetlight network. One of our landmark health projects, the Health Information Management System, has been designed by the DDC and is at the implementation stage right now.”

He concluded, “DDC has done marvellous work over the last seven years. I pray and hope that they continue to serve the people of the country in this manner for years to come.”

While, DDC Vice Chairperson Shri Jasmine Shah tweeted, “At DDC nothing motivates us more than the inspired leadership of our Chairperson and Delhi CM Shri Arvind Kejriwal. The last 7 years have witnessed the emergence of DDC as an institution that can find solutions to most complex policy challenges of Delhi & translate them to reality.”

In another tweet, he wrote, “CM Shri Arvind Kejriwal today unveiled a report on 7 Years of DDC. The report provides an unprecedented window into how DDC has brought about 70 governance innovations to solve critical policy problems facing Delhi over the last 7 years.”

*Highlights of the report*

The Dialogue and Development Commission of Delhi (DDC) is the think-tank of the Delhi Government, advising the Government in finding sustainable, people centric solutions to the critical development challenges facing Delhi.

*DDC performs the following four broad functions:* 1. Policy Design 2. Support Policy Implementation 3. Promote Participatory Governance 4. Monitoring, Evaluation and Learning

*DDC’s work is organised around the following six sectors:* 1. Social Sector 2. Transport and infrastructure 3. Environment 4. Economy 5. Governance 6. Monitoring, evaluation and Learning

*SOCIAL SECTOR*

1. Health Information Management System (HIMS):

- HIMS digitises and integrates the complete health system to improve patient experience, increase efficiency of health care services and enable data and fact based decision making

- DDC undertook the design, implementation and drafting of the tender document for the advanced cloud-based health information management system

- The project also features a QR based health E-Cards which will contain the entire medical history of the cardholder. People will be able to book appointments digitally and get treated at any clinic/hospital connected to the HIMS system.

2. Digitization of Processes in Construction Workers Welfare Board (CWWB):

- During the first COVID wave, Delhi Government provided welfare benefits to 39,000 welfare workers, but there was a corpus fund of ~Rs. 3200 cr. under the board unutilised

- DDC revitalised the processes at Delhi Construction Board and ensured maximum eligible beneficiaries can avail benefits through the available corpus fund

- This led to a jump in the total registered workers amounting to ~12.5 Lakh in 2 years; registered workers in E-Shram Portal amounting to ~32.5 Lakh and total amount of disbursals under the fund are ~Rs. 700 Crs. till September 2022

3. Design and Implementation of Street Vendor Rules:

- Street vending has been pivotal to Delhi's economy as it provides livelihood to lakhs of migrating people from rural areas and other states.

- DDC supported the Urban Development Department through research, analysis of global best practices, and recommendation of policy reforms

- So far 28 Town Vending Committee have been formed, who are entrusted with demarcation of vending and non-vending zones and preparing the street vending plans.

*TRANSPORT & INFRASTRUCTURE*

1. Faceless Transport Services:

- DDC undertook a study of all the Transport services offered and recommended 33 RTO services to be made completely faceless.

- The Scheme aims to eliminate pendency, interference of middlemen, excessive time consumption and ensuring accountability and transparency in public service delivery

- Till August 2021, approximately 2.2 million applications have been received and the overall pendency has consistently remained below 2%

2. Delhi Street Infrastructure- CCTV, WiFi, Streetlights:

- The primary objective of the project is to create a decentralised model of installing street infrastructure involving citizens and RWAs so as to improve resident safety and increase resident connectivity

- DDC has played a vital role in conceptualising, designing and assisting the Public Works Department in implementing the project

- Till date, 2.75,000 CCTV cameras, 11,000 WiFi hotspots and1,17,000 streetlights covering all dark spots have been setup in Delhi

3. Delhi Electric Vehicles (EV) Policy 2020

- Vehicular pollution accounts for 22-26% of the overall air pollution of Delhi. The goal of Delhi EV Policy was to catalyse a mass adoption of electric vehicles in Delhi

- DDC played a crucial role in carrying out research, stakeholder consultations and policy drafting for the Delhi EV Policy 2020. DDC continues to support Transport and Power Departments in policy implementation.

- From a baseline of 1.2% in 2019-20, the share of EVs in Delhi has risen sharply to 12.5% in March 2022. In just 2 years, Delhi EV Policy has also led to the installation of over 2900 EV charging points - the highest in India.

*ENVIRONMENT*

1. Green Delhi Mobile App:

- DDC advised the Environment Department for the design and development of unified grievance redressal mobile app for all air pollution related complaints in Delhi across all agencies

- The App brought 27 civic agencies of Delhi on a singular platform for the first time to ensure effective communication and resolution.

- By April 2022, a total of 42,147 complaints were received; 39,438 were resolved while GIS mapping of all complaints indicated that violations had been reported from every part of the city

2. Battery Waste Recycling Guidelines:

- After the launch of Delhi EV Policy 2020, the problem of scientific disposal and recycling of batteries is expected to assume significant proportions very soon

-DDC reviewed existing policies governing the recycling of battery waste and has framed model Guidelines for Recycling of 'end-of-life' EV Batteries

- DDC recommended that Producer Responsibility Organisations (on behalf of multiple producers) are required to set up end- of-life battery collection centres. EV Dealers too are required to take back systems on behalf of the producers.

3. Real-Time Source Apportionment of Air- Pollution:

- It is important to understand the pollutants of air in Delhi on a real-time basis in order to recommend short and long-term steps for reducing air pollution.

- DDC brought on board a team of experts from IIT Kanpur, TERI and IIT Delhi to help DPCC setup Delhi’s first system for Real-Time Source Apportionment of Air- Pollution.

- The objective is to understand the real-time effect of various pollution sources and periodic forecasting of air quality and Air Quality Index (AQI) at multiple locations.

*ECONOMY*

1. Rozgar Budget:

-Hon'ble CM Shri Arvind Kejriwal has set a vision to increase the per capita income of the people of Delhi to the per capita income of Singapore by 2047

-DDC undertook the extensive understanding of the economy of Delhi and identifying the key sectors through 150+ stakeholder consultations, field visits and depth- interviews

- 10 key sectors were identified for pushing growth and job creation. Many of the interventions recommended were included in Delhi Government’s Rozgar Budget presented in the Budget Session of 2022-23

2. Dilli Bazaar:

-DDC formulated the concept of 'Dilli Bazaar’, assisted the Industries Department in global benchmarking exercise and prepared a strategic roadmap for the initiative

- With a target of registering 5 lakh sellers, 'Dilli Bazaar' portal will be Delhi's own e-marketplace that will help the local sellers of Delhi reach a larger customer base worldwide with their unique products and services

-Key features of the project are seller onboarding, virtual market tours, advanced search capabilities, transaction fulfillment and ONDC compliance.

3. Rozgar Bazaar:

- In the peak of Covid pandemic in July 2020, Delhi Government launched its employment linkages platform, Rozgar Bazaar to support a large number of job seekers and employers impacted due to the COVID-19 pandemic.

- DDC undertook the design and development of the portal, and has assisted the Employment Department in operating the platform and carrying out mass awareness campaigns for Rozgar Bazaar

- Till now, over 10 lakh jobs have been generated on Rozgar Bazaar with over 15 lakh unique registered job seekers matched with over 19,000 employers

*GOVERNANCE*

1. Door Step Delivery of Public Services:

- Doorstep delivery of Public Services Scheme allows the citizen to avail 100 public services from the comfort of their doorstep and saves them the hassle of long queue at government offices, inconsistent information, middlemen, etc.

- DDC conceptualised and designed this transformational governance reform. DDC continues to assist in implementation of the initiative and in grievance redressal

- Until September 2022, the project has received more than 2 million calls, has serviced close to 430,000 service requests and has successfully served approximately 360,000 beneficiaries since the inception of the project in 2019.

2. Delhi@2047

- DDC created a platform for private sector and philanthropic organisations to collaborate with the Delhi Government for making Delhi the number one city in the world by 2047

- With the goal of making Delhi the number one city, DDC anchored Delhi@2047 and hosted the platform, establishing connections across the development sector

- Through the Delhi@2047 platform, several of Delhi Government's flagship programmes have received financial support such as School Health Clinics, Bridging the Digital Divide, Tactical Redesign For Safer Intersections

3. CMULF

- The Chief Minister's Urban Leaders Fellowship provides an opportunity to young leaders across India to work alongside the Delhi Government and help 'making change happen'.

- DDC has conceptualised the CMULF, anchored the recruitment and selection process, organised the induction training, allocated fellowship assignment, provided mentoring and reviewed performance management for 2 batch of CM Fellows

*MONITORING, EVALUATION AND LEARNING*

1. Outcome Budget

- Delhi’s Outcome Budget is the most comprehensive monitoring mechanism in any state government which extensively links budgetary allocations to quantifiable outputs and outcomes, generating transparency and accountability within the government.

- DDC advised the Planning Department, GNCTD on the overall approach of the Outcome Budget initiative, specifically optimizing the choice of indicators, high frequency monitoring and development of an Outcome Budget Dashboard.

- For the Financial Year 2022-23, a total of 1136 indicators have been mapped and are being monitored regularly across schemes of 23 major departments of the government.

2. High Frequency Monitoring of Flagship Government Schemes

- DDC designed high frequency, phone-based surveys of Aam Aadmi Mohalla Clinics, Delhi Government Hospitals and 1031 Helpline (Public Grievance Management System). Every facility gets a report card based on citizen feedback.

- More than 90% of patients surveyed were found to be satisfied with services at Mohalla Clinics

- 77% of the patients were found to be satisfied with their experience at the 10 Delhi Government Hospitals surveyed

3. Delhi Employment Survey 2020

- At the onset of COVID-19, DDC designed and supervised a survey covering 9,900 households to collect quality data on employment and to understand the impact of COVID on livelihoods

- The employment survey highlighted how women, in particular, were disproportionately affected after the lockdown.

- Wholesale and retail trade, construction and manufacturing sectors were most affected.

- Using these results, the Delhi Govt. launched an initiative to start resource centres at 500 Aganwandis for women in Delhi.

*RESPONSE TO THE COVID-19 PANDEMIC*

1.Streamlining of CATS Ambulance Management

- DDC streamlined and optimised the functions of Centralised Accident and Trauma Services and integrated private ambulances to meet the increasing demand for ambulances

- Average ambulance response time to patients improved by 64%, i.e. it dropped from 55 minutes (pre-COVID) to 18 minutes by May 2021.

- Average handover times to hospitals improved by 40%, i.e. it lowered from 268 minutes to 160 minutes.

2. e-coupon for Ration Delivery

- In response to the hunger crisis generated by COVID, DDC created a public food distribution system for people who did not have a ration cards

- DDC created a user-friendly interface for completely digitised application process, through which people could avail of the scheme’s benefits without violating COVID protocols.

- During the two years of its operation, the scheme distributed foodgrains to almost 60 lakh beneficiaries through 1000+ centers

3. COVID Helpline 1031

- DDC operationalised a COVID helpline system during the lockdown through an innovative decentralised call handling mechanism, which allowed agents to work from home through a remote CRM.

- The system was designed to adapt with updated tools and training sessions so that the rapidly changing concerns during the Pandemic could be adequately addressed through the helpline.

- The 1031 helpline managed to satisfy every query timely. Over 2 lakh calls were handled with the average call handling time reduced to 3 minutes.

=====================================

*408 teams formed to ensure effective implementation of cracker ban: Gopal Rai

*165 teams of Revenue Department, 210 teams of Delhi Police and 33 teams of DPCC deployed for constant surveillance: Gopal Rai

*So far, 2917 kilograms of crackers have been seized: Gopal Rai

*‘Diye Jalao, Patake Nahi’ campaign to begin from October 21 to raise awareness among people: Gopal Rai

*We will light 51,000 diyas to mark the beginning of the campaign: Gopal Rai


NEW DELHI:19.10.22-Delhi Government has bolstered its plan to ensure that the festival of Diwali only brings joy, peace and prosperity in the lives of people of Delhi and not discomfort. The government has devised a two-pronged approach to keep pollution in check during Diwali. On one hand, it will raise awareness in the people to celebrate the festival with complete authenticity by lighting diyas and on the other hand, it will come down heavily on the people trying to degrade the environment by bursting crackers. Providing more information on this, Environment Minister Shri Gopal Rai said, “408 teams have been formed to ensure effective implementation of cracker ban. 165 teams of Revenue Department, 210 teams of Delhi Police and 33 teams of DPCC are deployed for constant surveillance. So far, 2917 kilograms of crackers have been seized. ‘Diye Jalao, Patake Nahi’ campaign will begin from October 21 to raise awareness among people. We will light 51 thousand diyas to mark the beginning of the campaign.”

Environment Minister Shri Gopal Rai said, “In order to keep the rise of pollution in winters in check, CM Shri Arvind Kejriwal announced a 15-pointer Winter Action Plan. Every year, it is observed that the level of pollution rises during Diwali. The major factor in this rise is the burning of crackers during the festival. Though the burning of crackers gives momentary happiness but the smoke released from them is very harmful for our lungs. It can prove to be quite lethal for children, women and elderly. Keeping that in mind, we have banned the storage, production, sale and burning of crackers this year as well. Moreover, online delivery of crackers is also prohibited in Delhi.”

He continued, “A few days ago, I took part in a joint-meeting with the Union Environment Minister and all the NCR states. I made a request during the meeting, which I am reiterating today as well. We have observed that air pollution in Delhi during Diwali is not only caused by the burning of crackers within Delhi itself, but burning of crackers in other parts of NCR also contributes to it. The Central Government and the Union Environment Minister should ensure that restrictions on bursting of crackers in other parts of NCR are strictly followed. We celebrate Diwali with joy and happiness, but when we step out of our house the very next day, we feel burning in the eyes and we inhale harmful gases through our nose. Effective compliance of restrictions is necessary in order to restrict or reduce the pollution.”

He added, “I also held a joint-meeting with the Delhi Police, Revenue Department and DPCC for effective implementation of the ban on crackers in Delhi. We will work in tandem to ensure proper monitoring of compliance of the rules we have brought. Last year, we received several reports that crackers were burnt despite a ban. We have specially requested the Police officials to pay additional attention towards this. Keeping this in mind, the Delhi Police has formed 210 teams. All the teams will be spearheaded by an office of ACP rank. The Revenue Department has formed 165 teams and the DPCC has formed 33 teams. Accordingly, a total of 408 teams from three departments have been formed to ensure the implementation of cracker ban in Delhi. These teams will comprise a total of 1,279 personnels.”

Shri Gopal Rai said, “These teams will keep a surveillance on storage and production of crackers across Delhi, which also includes the border areas. Moreover, they will take action on illegal burning of crackers on the day of Diwali. Those who will violate the orders passed by the government, by indulging in storage, production and sale of crackers, will be tried under Section 9(b) of the Explosive Act. As per this provision, the violator has to pay a fine of Rs 5,000 and they can be imprisoned for 3 years as well. Those who purchase and burn the crackers illegally, they will be prosecuted under Section 268 of IPC, which stipulates a fine of Rs 200 and imprisonment for 6 months. So far, 188 violators were found indulged in production and storage of crackers during surveillance by Police till October 16th. 2,917 kg of crackers have been confiscated so far.”

He continued, “The Government will also run a Jan Jagrukta Abhiyan to clear the misinformation in people regarding crackers. Many people think that Diwali cannot be celebrated without bursting crackers. I am conveying to the people of Delhi that Diwali is a festival of lights. India is celebrating Diwali way before the invention of crackers. When the country started celebrating Diwali in a grand fashion, there were no crackers. People should celebrate the festival of Delhi with joy and happiness and not with crackers.”

He added, “We will begin the Jan Jagrukta Abhiyan ‘Diye Jalao, Patake Nahi’ from October 21st at Central Park in Connaught Place. We will light 51,000 diyas on that occasion and we appeal to the people of Delhi to take part in it. Afterwards, we will run this campaign across all the localities of Delhi through RWAs, Paryavaran Mitras and Eco clubs so that people of Delhi can be made aware about the harmful effects of burning crackers.”

Shri Gopal Rai concluded, “We have succeeded in reducing the level of pollution in the past 10 years with the cooperation of the people of Delhi. I am fully optimistic that we will spend money on diyas instead of crackers this Diwali. We will light Delhi with the bright light of diyas, not crackers. It is imperative that we work in unison to ensure that the celebration of Diwali should remain a celebration on the immediate day after the festival as well.”