Chandigarh,07.12.19-“Know Your Case Scheme & Public Grievances Redressal Camp” of Chandigarh police are organized in unified way i.e. on every 1st Saturday of every month. The objective of these schemes is to provide easily accessible and speedy machinery for redressal of grievances. Implementation of these directives on a sustained basis would go a long way in creating confidence in public.

“Know your case” scheme was launched by Chandigarh Police in 2013 under the title to bring greater transparency and accountability in police functioning. Under this scheme, citizen visits the concerned Police Stations/units and also in Traffic Lines Sector-29, Chandigarh to check the status of their cases, complaints and also traffic challans. Under this scheme, complainant can visit the concerned police station/unit to know the status of investigation/inquiry.

To bring greater transparency and accountability in police functioning, Chandigarh Police also launched another scheme under title “Public Grievances Redress Campaign” in July 2017 in all police stations of Chandigarh to redress grievances/complaints of public. The main idea behind this scheme is to redress/dispose maximum complaints/grievances of general public more effectively and in the short span of time.

Today i.e. 07.12.2019, Know your case & Public Grievances Redressal Campaign was organized in all police stations/units from 10 AM to 2 PM. The SDPO’s and concerned DSP’s personally supervise this campaign. During this, total 332 persons visited the Police Stations, units under these schemes. 313 persons visited under Public Grievances camp and 19 persons visited under Know your case Scheme. Total 547 complaints have been disposed off during Public Grievances Redressal camp. SDPOs of each sub-division also reviewed the process personally by spending adequate time at police stations of their sub-division. The facts of complaints were discussed with complainants. During the camp problems/issues discussed and instructions/directions regarding these have been issued to concerned Police officials/Beat staff to comply with accordingly.

During the meeting a healthy interaction was made between police and public. The police station wise detail is as under:-

Public Grievances Redress campaign

Sr. No.

Police Station/Unit

Number of persons visited

Total Complaints disposed off during PGRC Campaign

SDPO/Central

1.

PS-03

05

30

2.

PS-11

08

10

3.

PS-17

-

-

4.

PS-SARANGPUR

06

06

SDPO/East

5.

PS-19

15

07

6.

PS-26

04

21

7.

PS- IND. AREA

10

75

8.

PS-MM

-

-

9.

PS-Mauli Jagran

20

10

10.

PS-IT PARK

09

13

SDPO/South

11.

PS-31

20

13

12.

PS-34

45

44

13.

PS-36

12

24

14.

PS-39

76

58

15.

PS-49

15

20

16.

PS-MALOYA

17

16

Other Units

17.

CCIC

50

200

18.

EOW

-

-

19.

W&CSU

-

-

20.

Crime

-

-

21.

Ops. Cell

-

-

22.

Traffic

-

-

Total

313

547

Detail of Know Your Case Scheme

Sr. No.

Police Station/Unit

Number of persons visited during KYC

SDPO/Central

1.

PS-03

-

2.

PS-11

-

3.

PS-17

-

4.

PS-SARANGPUR

02

SDPO/East

5.

PS-19

-

6.

PS-26

-

7.

PS- IND. AREA

02

8.

PS-MM

-

9.

PS-Mauli Jagran

-

10.

PS-IT PARK

-

SDPO/South

11.

PS-31

-

12.

PS-34

12

13.

PS-36

-

14.

PS-39

01

15.

PS-49

-

16.

PS-MALOYA

-

Other Units

17.

CCIC

02

18.

EOW

19.

W&CSU

20

Crime

21.

Ops. Cell

22.

Traffic

Total

19